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If you are interested in customer service jobs, working from home as a chat agent is the best place to begin.
Gone are the days where you were placed on hold trying to deal with a query over the phone. These days, most company websites have a small chat button at the bottom of their site to make it easier to attend to customer concerns.
Online chat jobs offer flexible hours and a decent rate of pay averaging $10-$12 per hour.
As an online chat agent, you get to provide support and have sound knowledge about the companies products. Paid training is usually provided before you start the job in full swing.
**This post may contain affiliate links. Please read the disclosure.
Who can be an online chat agent?
This is one of the best entry-level jobs for beginners looking to start a new career from home. It’s an added advantage if you have previous experience working in a call centre or any relevant customer service roles.
This one of the best starter jobs for stay-at-home moms looking to earn an extra income. Most chat jobs require that you are a fast and accurate typist, with an ability to handle 3 chat concurrent chats at a time.
Sounds like the job for you? Below are some places you can start applying.
Skills for a work from home chat job
- Patient and Professional
- Good English writing skills
- Fast and accurate typist
- Juggle multiple chat conversations
Online Chat Jobs
Capital Typing
They have a variety of beginner work from home jobs like data entry and customer service roles. Their online customer support services include live chat, email response support, foreign language customer support and ticket management.
To view career opportunities you will need to subscribe to their newsletters to view current vacancies.
SiteStaff Chat
If you are able to type 65-75+ WPM in perfect punctuation, grammar and spelling, this might be the place to apply as a chat support staff.
Ability to chat in other languages is also considered a huge benefit. You can email your resume here to be considered for a position.
ModSquad
ModSquad provides remote chat and email support roles, along with 401(k)’s, medical and other benefits. They offer flexible work hours with a fun working environment.
They recruit worldwide and also hire moderators, for social media chats and forums.
Concentrix
If you have a high-speed internet connection and a quiet place to work at home, Concentrix is the place to apply. They hire remote workers from the U.S., Canada and Europe.
Check the Concentrix career page for current job openings. It takes about 7-10 days to process a job application.
Apple
Work as an Apple support staff providing customer service by phone, email or chat.
As an Apple At Home Advisor you get the opportunity to work at the convenience of your own home and enjoy certain company benefits like product discounts and paid time away.
Before getting started on the job, you will be trained to learn Apple technologies and also get familiarised with Apple’s customer approach, guided by a live instructor through an online program.
Support
At Support.com you are to provide technical support for consumers, small businesses, and major US brands. They provide paid training along with a few other employee benefits for the work-at-home staff.
This is more of a technical support role, so it’s best to check their website for any relevant vacancies.
Alorica
Alorica’s main focus is to provide customer service online, on the phone or through social media. Their clients range from communications, financial services, healthcare, retail and tech companies.
They have thousands of work-at-home agents in 100+ locations across 14 countries around the globe.
You can check out their work at home careers page for any available remote chat jobs.
The Chat Shop
While they are not currently hiring, its a good place to check for any available chat job opportunities. Check this page for regular updates.
One Support
OneSupport offers remote-jobs for residents of Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.
They offer regular customer service and chat roles.
Live World
The LiveWorld platform offers a variety of virtual customer care roles. They also provide bonuses health insurance, 401(k) and allow generous time off/vacation.
Arise
Arise is a virtual call centre that works on a business to business model. This means you are required to create your own business to work with them. At some point in the registration process, you get to create your own mini home office and provide services to their clients.
They accept applications from the United States, Canada and the UK. The Arise Platform delivers customer support, sales and technical support to Fortune 500 clients.
